While you can make a one-time recharge without creating an account, we recommend registering for an account to enjoy benefits such as saved card details, recharge history, automatic top-ups, and special offers. Creating an account takes less than a minute and enhances your overall experience with our platform.
To reset your password, click on the "Login" button at the top of the page, then select "Forgot Password." Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to create a new password. For security reasons, password reset links expire after 24 hours.
Yes, you can link and manage multiple transit cards under a single account. This feature is particularly useful for families or individuals who maintain separate cards for different purposes. To add a new card, log in to your account, go to "My Cards" section, and click on "Add New Card." You can name each card for easy identification.
Our recharge system processes transactions instantly. Once your payment is confirmed, the funds are added to your transit card immediately. However, it may take up to 10-15 minutes for the updated balance to reflect when you tap your card at a transit terminal. This delay is due to the synchronization process between our system and the transit authority's network.
The minimum recharge amount is 10 AED, while the maximum amount per transaction is 500 AED. These limits are set to ensure system efficiency and security. If you need to add more than 500 AED, you can make multiple transactions. For corporate accounts, these limits can be adjusted based on specific requirements.
Yes, our Premium Membership includes an auto top-up feature. You can set up automatic recharges based on either a schedule (weekly, monthly) or a minimum balance threshold. When your card balance falls below your specified amount, our system will automatically recharge it with your preferred amount using your saved payment method. You'll receive email notifications for each automatic transaction.
We accept various payment methods including major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets (Apple Pay, Google Pay, Samsung Pay). For UAE residents, we also support direct bank transfers and payment through the UAE Pass app. All transactions are processed through secure, PCI-compliant payment gateways to ensure your financial information remains protected.
For standard transactions, there is a nominal service fee of 1 AED per recharge to cover processing costs. Premium Membership subscribers enjoy fee-free recharges as part of their subscription benefits. Corporate accounts have custom fee structures based on volume. All applicable fees are clearly displayed before you confirm your transaction.
Due to the immediate nature of our recharge service, standard transactions cannot be refunded once processed. However, if you've recharged an incorrect card, please contact our customer support team immediately with your transaction details. While we cannot guarantee a refund, we'll work with the transit authority to explore possible solutions on a case-by-case basis.
If your payment was processed but your transit card wasn't recharged, please check your email for a transaction confirmation first. If you received confirmation but the balance isn't updated after 30 minutes, contact our support team with your transaction reference number. Our technical team will investigate the issue and resolve it within 24 hours. In most cases, we can either complete the recharge or process a refund.
Yes, our website is fully responsive and optimized for all devices including smartphones, tablets, and desktop computers. You can recharge your transit card on-the-go using any modern mobile browser. For an even more seamless experience, we recommend adding our website to your home screen for quick access, similar to a native app.
We implement industry-leading security measures to protect your data. All sensitive information is encrypted using 256-bit SSL encryption. We comply with PCI DSS standards for payment processing and do not store complete credit card details on our servers. Our platform undergoes regular security audits and penetration testing to identify and address potential vulnerabilities. Additionally, we offer two-factor authentication for account access as an extra security layer.